OneHome Process

The following is an overview of the OneHome Process, as guided by the OneHome Policies and Procedures.


Step One: Diversion and Prevention

Community service providers assist the person or family to determine if they have other options available to them for safe housing as an alternative to shelter or street homelessness, as OneHome housing resources are very limited. The effort is around quickly resolving the person or family’s housing crisis.

Step Two: VI-SPDAT Assessment

After it has been determined that the person or family has no alternatives for housing and is eligible based on their literal homelessness and/or chronic homelessness, a Vulnerability Index – Service Prioritization Decision Assistance Tool is administered and submitted into the OneHome system. This survey has variations for Individuals, Families and Youth to highlight the nuances of different populations experiencing homelessness. The person or family is scored which corresponds with the most appropriate housing intervention based on their vulnerability.

Step Three: Community Prioritization

The Metro Denver Homeless Initiative community of service providers has helped craft prioritization criteria such as length of time homeless, age, fleeing domestic violence, trimorbidity, etc. which are taken into account along with the client or family’s VI-SPDAT score.

Step Four: Pre-Match Queue

Based on the prioritization factors, persons or families are moved into the Pre-Match queue when they have been identified as priority households. Once they have been moved into the Pre-Match queue, they do not drop off until they get housed or choose to self-withdraw.

Step Five: Vacancies

All CoC-funded housing programs are required to submit their housing vacancies to the OneHome system. Some non-CoC funded housing programs choose to submit their housing vacancies to the OneHome system. These housing programs include Permanent Supportive Housing and Rapid Rehousing. OneHome has the eligibility criteria for each housing vacancy submitted to match to potential clients or families.

Step Six: Housing Navigation

If the client or family is already working with a community agency, they will work on housing navigation to gather needed documentations and to identify a vacant unit that meets the client or family’s needs (if they receive a voucher resource). If the client or family does not have a contact at a community agency, a OneHome Housing Navigator will work with them to assist in the process.

Step Seven: Lease-Up and Hand-Off

After all necessary documentation is complete and a unit has been identified, the agency navigator or OneHome Housing Navigator connects with the housing provider to do a warm hand-off of the person or family to move into their new home.

Step Eight: Retention

The housing provider provides on-going case management and supportive services to help keep the person or family housed.